Privacy Policy

Effective Date: 24 February 2026
Last Updated: 24 February 2026

Opscale SAL (“Opscale”, “we”, “our”, or “us”) operates the Opscale platform (the “Platform”), an operations management system for multi-location and shift-based businesses.

Opscale SAL is a company registered in Lebanon.
Contact email: [email protected]

This Privacy Policy explains how we collect, use, store, and protect information when businesses and their users access or use the Opscale mobile application, web platform, and related services (collectively, the “Services”).

1. Information We Collect

Opscale is a B2B operations platform. Most data processed in the system is business data submitted by client organizations.

A. Account Information

When a company registers or invites users:

  • Full name
  • Email address
  • Phone number (optional)
  • Role and job title
  • Branch/location affiliation
  • Login credentials

B. Workforce & Operational Data

Depending on how your organization uses Opscale:

  • Attendance records (check-in/check-out timestamps)
  • Geo-location data (if geo check-in is enabled by your organization)
  • Shift schedules
  • Task assignments and completions
  • Checklist submissions
  • Photos, attachments, notes, and signatures
  • Performance evaluations and inspection records
  • Internal communication messages
  • Leave and request submissions

C. Device & Technical Data

Automatically collected data may include:

  • IP address
  • Device type and OS version
  • App version
  • Log data and crash reports
  • Usage analytics (feature usage, interaction data)

D. Cookies & Tracking (Web Platform)

Our web application may use cookies and similar technologies to:

  • Maintain login sessions
  • Improve performance
  • Analyze system usage
  • Enhance security

2. How We Use Information

We use collected information to:

  • Provide and operate the Services
  • Authenticate users and secure accounts
  • Enable attendance tracking and geo-verification (if enabled)
  • Facilitate task management and checklists
  • Process internal workflows and approvals
  • Enable communication features
  • Provide operational visibility and reporting
  • Improve performance and user experience
  • Maintain platform security and prevent misuse
  • Comply with legal obligations

3. Role of Opscale (Data Processor vs Controller)

In most cases:

  • The client organization (your employer or company) is the Data Controller
  • Opscale SAL acts as a Data Processor

This means:

  • Your employer determines what data is collected and how it is used.
  • Opscale processes that data strictly to provide the Services.

For questions regarding internal company policies, please contact your organization directly.

4. Location Data

If geo-based check-in/out is enabled by your organization:

  • Location data is collected only at the time of check-in/check-out.
  • Continuous background tracking is not performed unless explicitly enabled and agreed to.
  • Location data is used solely for attendance verification.

5. Data Storage & Security

We implement reasonable technical and organizational measures to protect data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Access control mechanisms
  • Role-based permissions
  • Secure authentication practices
  • Regular security monitoring
  • Infrastructure protection

However, no system can guarantee absolute security.

6. Data Retention

Data is retained:

  • For as long as the client organization maintains an active subscription
  • As required to fulfill contractual obligations
  • As required by applicable law

Upon termination of services:

  • Data may be exported to the client upon request
  • Data may be deleted according to contractual agreements

7. Sharing of Information

We may share data:

  • With infrastructure providers (cloud hosting, analytics, monitoring)
  • With subcontractors under strict confidentiality obligations
  • When required by law or legal process
  • To protect rights, security, and integrity of Opscale or its users

We do not share personal data for advertising purposes.

8. International Data Transfers

Data may be processed on secure infrastructure located outside Lebanon. Where applicable, we ensure appropriate safeguards are in place.

9. User Rights

Depending on applicable laws, users may have rights to:

  • Access personal data
  • Correct inaccurate data
  • Request deletion (subject to employer policies)
  • Object to certain processing
  • Request data portability

Requests should be directed first to your organization.
You may also contact: [email protected]

10. Children’s Privacy

Opscale is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date.

12. Contact Information

Opscale SAL
Lebanon
Email: [email protected]

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